Finjan
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Finjan
F
FinjanFinjan

Specialty coffee, carefully roasted from the world's finest farms. Every cup tells a story of land and craft.

Cairo, Egypt
+201092141964info@finjan.com

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HomeReturns
Returns Policy

Your satisfaction
is our priority

If your order didn't arrive the way you expected, we're here to find the right solution. Read our policy clearly.

Return Window

7 days

From the date of delivery.

Product Condition

Sealed & unopened

In its original packaging with all contents.

Refund Time

3-5 business days

After we receive and inspect the item.

We accept returns

In these cases

  • Shipping damageIf your product arrived damaged or in poor condition due to shipping.
  • Wrong productIf you received a different product than what you ordered.
  • UnopenedIf you change your mind within 7 days and the product is sealed and unused.
  • Quality issueIf you find any quality issue with the product upon opening it.
We don't accept returns

In these cases

  • Opened productTo maintain quality standards, we don't accept opened products (except in quality cases).
  • Already consumedProducts with more than 20% used.
  • Window expiredAfter 7 days from the date of delivery.
  • No packagingProducts without their original packaging or accessories.
The Process

How to request a return

Four simple steps. We treat every case with respect and care.

  1. 01

    Contact us

    Email us or call within 7 days of delivery, with your order number and reason for return.

  2. 02

    Request review

    We review the return request and send you approval and instructions within 24 hours.

  3. 03

    Return the product

    We send our courier to pick up the product from your address, or you can ship it yourself.

  4. 04

    Get your refund

    After we receive and inspect the product, we refund the order amount within 3-5 business days.

Get in touch

Need to request a return?

Contact our customer service team at the email below, including your order number and reason for return. We'll get back to you within 24 business hours.

support@finjan.com

Couldn't find what you need?

Our team is ready to listen and answer any question. Don't hesitate to reach out.

Contact our team